TERMS AND CONDITIONS

Cancellation Policy

Due to our intimate size, cancellations have a significant impact on us. We recommend that you have travel insurance to cover cancellations. In the event that you cancel, we make every effort to fill your nights. If we are successful, no charge is made. If however we are unable to fill your nights, we reserve the right to charge you the full rate for all your unfilled nights.

Children

Children are welcome in The Lodge, Shearers, River and Summer Cottages. Magic Cottage is not suitable for children and is reserved for couples. Our Glamping Site can be configured to cater for a small family.

Minimum Stay

We have a two night minimum stay. Single nights may be considered, and a single night supplement charged. Please contact us for details.

Smoking Policy

We are pleased to offer guests a smoke‐free environment. Should you need to smoke, it should be carried out outside, well away from other guests, open windows/doors. Should this be ignored, we reserve the right to make a cleaning surcharge. Fire is our biggest hazard, so safe disposal of matches and cigarettes must be observed.

Check in and Check out Times

Check in is from 2pm onwards. Check out is by 10am on your day of departure, and we require that your room be vacated by this time.

Maximum Occupancy

The maximum occupancy of guests staying must not exceed the number booked. We reserve the right to charge for additional guests.

Internet Use

WiFi is available in the Guest Office and in The Lodge, River, Summer and Shearers’ Cottages. There is no charge for reasonable use (i.e. to check emails). Large data use is not included and we reserve the right to charge for this.